Privacy and Automated Phone Systems

I find it amazing how many  Insurance Companies, Banks, Financial Institutions, and Healthcare Systems have shifted to voice-based automated phone systems, which require me to speak aloud my private information such as name, address, age, social security number, account number, and problem, in order to get service.

Given the growing adoption of mobile, the expectation ought to be that an individual calling between 9 and 5:00 p.m. is doing so from a mobile phone in a more or less public environment.

Considering that, why make a customer say aloud the information that you as a company are legally required to protect to an almost ridiculous level?


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